Customer Reviews
Independent reviews powered by GoogleExcellent customer service and quality products. Thanks Holly and Derrick.
19 June 2024
Had an innovator installed in 2022 which i ordered through the Maddington store, heats my whole house 320sqm perfectly 👌
19 June 2024
Excellent service and perfect installation.They even replaced a few broken roof tiles near the chimney that had been damaged years earlier so no longer have any leaks! Highly recommend them.
26 April 2024
Great Service - prompt - turned up when they said they would, the Tyson & his team were very polite and so efficient and knowledgable. Holly was efficient and always... read more responded to emails or phone calls immediately.
22 March 2024
Great recommendations from Holly who wasn't pushy and really listened to our issues. Tyson and his team installed our units yesterday and were extremely professional and completed the job in... read more a timely fashion. Left the house cleaner than they found it!
12 March 2024
Fantastic company to deal with Before and after sales service cannot be faulted . Holly and the team are always on had to assist with any queries, nothing is... read more too much trouble . and PS Their product is THE best WA made fireplace out there .
26 February 2024
Holly was fantastic, nothing was too much trouble and went beyond trying to help were other companies wanted me to do all the work for them or couldn't be bothered.... read more I gained 3 quotes and JHC was the cheapest and most helpful. I would highly recommend. 10/10
26 February 2024
I recently had a new evaporative air conditioner installed. Brandon was very helpful when discussing my requirements. Pleased with the price and the installers were great. Thanks guys.
26 January 2024
Fantastic job, Extremely happy with JHC service and product from the first contact with Brandon to the end result, installation of Ducted R/C Air Conditioning. Great team with great installers... read more Tyson was on time and new what he was doing. I meet the team at the property on the day of installation spent 15 minutes discussing various things and left them to It. I have used JHC 3 times on 3 different properties and have been extremely happy with their service and product.
22 September 2023
Very happy with our new Convector built-in wood heater. Many thanks to Brandon and guys in workshop for making us a perfect custom fascia to suit our old fireplace. Especial... read more thanks to Peter Blains who went above and beyond doing the install grappling with a very tall chimney on a very rainy day, and carried out faultlessly with no mess!!😀
22 September 2023
An absolute pleasure purchasing our amazing wood heater from Holly. A locally made, beautifully crafted product. Love the new show room! Thank you Holly! Can not wait for install! #buylocal
22 August 2023
Really good company, they’re legit 👍😊 Great customer service as well. Highly recommend (& I’m fussy, lol).
8 June 2023
Bought new Wood heater from Jarrahdale heating recently and Holly was awesome. Very easy to deal with, She organized to have the heart cut to size as it was... read more a bit to big without any fuss and Installation was a breeze. Jarrad did an awesome job installing it. Thanks Holly and Jarrad great work
2 June 2023
This is my second fireplace I've had installed from the amazing team at Jarrahdale heaters Maddington. Loved my first one and now my Swagman in my new abode... read more is so homely, comfortable, efficient and beautiful.
2 June 2023
Awesome service by Brandon, I would highly recommend their high quality products.
17 May 2023
Attended the Maddington office today to purchase our second Jarrahdale fire (after selling our previous home). My husband had spoken to Brandon on the phone in the week prior to... read more ask some questions and was provided with some great advice. In person, Brandon was just as good. Nice guy, great service and happy to answer any questions we had. Very easy process. Cannot wait to get the fire installed and enjoy another winter of warmth only a fire can bring. Thanks Brandon!
15 May 2023
The team at JHC Maddington were very helpful and recommended a great product. They were very accommodating when things didn't quite go to plan and helped navigate through it.
1 May 2023
I have an older Jarrahdale Millennium Evap A/C installed - the service and support from Jarrahdale is exceptional. Even though my unit is well outside warranty and expected service life,... read more they are still happy to provide service and support whenever possible. A big shout-out to their service specialists for the support over the years.
22 March 2023
The sales person (Brandon) was very helpful & knowledgeable; the installer (Peter) was outstanding - professional, courteous, with an impeccable work performance. We are very please with the results. Thank... read more you
22 January 2023
Looking to replace our 24 year old evaporative system with a new system, I contacted Jarrahdale Heating and Cooling and another supplier (NoR). Dealing with Brandon at JHC was straightforward... read more and he responded promptly to all my questions with no hard sell. The quote was to my liking and we were happy to go ahead. The installation was efficient and cleanly done and we are very happy with the result. From my experience I am happy to recommend JHC. Interestingly, I am still waiting for a quote from the other supplier having given them the details they wanted over 3 weeks ago.
22 December 2022
We just had a ducted reverse Cycle and split system installed weHighly recommend them they provided excellent service from the first contact through to the installation
22 November 2022
Really impressed with Jarrahdale heating and Cooling - I was worried when I booked with them as they were the cheapest of the quotes I received but they came recommended... read more so I thought I'd give them the benefit of the doubt. I am so glad I did because this company has been fantastic, very communicative and friendly and the installation team did a great job and even cleaned up after themselves. I would (and will) recommend them. Thanks again to Rowan and Shane.
22 July 2022
Quality products, locally manufactured by a wonderfully supportive team of professionals who genuinely care about ensuring they achieve maximum customer satisfaction. A class act, couldn't recommend them enough.
12 July 2022
We had a Jarrahdale stove installed yesterday. We are so grateful to be warm and cosy. Great heater! Thank you
28 June 2022
Fantastic service, was so informative on the wood heater I needed for my home. Highly recommend Jarradale heating as the heaters are manufactured on the premises.
19 June 2022
WOW! I cant believe how good this company is. Right from the initial contact with Holly through to the installation by Jason, it was a breeze. (Sorry about the... read more Pun) Holly was knowledgable, knew exactly what I wanted and was professional in manner. I was quoted a price that was less than others by far and after the installation was advised that the price was actually $310 less than quoted as some parts were not required. Holly liased with my real estate agent to open the home for Jason to do the installation and everything was done in a timely and efficient time frame. I could not be happier. Dont waste time getting quotes from multiple places, go dirfect to this fantastic Business. Thank you Holly, Jason and the team at JHC, well done. Julie
22 May 2022
My old Jarrahdale Air Conditioner died in the pre Chrismas heat wave after 18 years so I contacted Jarradale Heeating & Cooling for advice to see if it was worth... read more fixing or to replace it. Derek from the service centre advised my on all options in repairing and replacing the unit, and as such I took a chance on the repair option. Derek managed to book in the repair before Chrismas and Steven the repairer replaced the motor and got the unit going within a short time. It is rare to find an organization who is so effective, courteous and professional these days. I highly recommend Jarrahdale Heating & Cooling as my experience with dealing with them show that they really do know how to carry out repairs and care about the service they provide to their customers. Chris Mac CANNING-VALE WA AUSTRALIA
22 May 2022
This company deserves all the praise they get. From the moment I had a quote, I knew I wanted to go with these guys. They were knowledgeable, on time, good... read more communication and cleaned up after themselves with a big ducted system replacement and all at a reasonable price. Will definitely use them again in the future and will recommend to anyone!
7 February 2022
Three days before the hottest Christmas on record we contacted Jarrahdale Heating & Cooling desperate for parts for our suddenly crippled evaporative air conditioner. Not only did they have everything... read more we needed in stock, but they had everything ready for us within 10 minutes of our call at a fabulous price. We are extremely grateful to them for their assistance, and recommend Jarrahdale Heating and Cooling for all your Jarrahdale parts!
19 January 2022
12 August 2021
I have an old swagman (more than 20 years old, still going strong!) which needed a new baffle plate (first replacement) and they had to make me a custom one... read more due to age of the unit. No extra cost. Price was the same as existing parts. Great and friendly service, worth the drive if you are a bit away.
3 August 2021
12 July 2021
Could not be happier with the finished product. Our woodheater was not a normal install, a bit tricky, but Jarrahdale were happy to help and take it on. Heater is... read more working a treat.Correspondence was amazing and super helpful the whole process. One very happy customer. Thankyou !!
25 June 2021
Could not be happier with the finished product. Our woodheater was not a normal install, a bit tricky, but Jarrahdale were happy to help and take it on. Heater is... read more working a treat.Correspondence was amazing and super helpful the whole process. One very happy customer. Thankyou !!
25 June 2021
12 June 2021
Good range, good advice, friendly service
1 June 2021
22 May 2021
22 May 2021
Best price for supply and install of evap air ducted unit. Fast, efficient and always prompt to answer any questions. Knowledgeable and always polite and friendly. Installers... read more were extremely helpful and very quick and tidy. Would highly recommend!
22 May 2021
The staff are amazing, very friendly, knowledgeable and professional - this also includes after purchase assistance and follow ups. I love the Swagman Wood Heater and chose it based... read more on advice of which one would do what I needed - it does exactly what I was told it would. I highly commend them to anyone who is thinking about getting heating and cooling products as this is the place to buy them from!!!
22 May 2021
Knowledgable staff and lovely to deal with. Excellent after sales service. Highly recommended
16 March 2021
Best price for supply and install of evap air ducted unit. Fast, efficient and always prompt to answer any questions. Knowledgeable and always polite and friendly. Installers... read more were extremely helpful and very quick and tidy. Would highly recommend!
30 January 2021
Brought our aircon (evaporative) over 10 years ago, and it's still going strong - just needed new filters again...
22 December 2020
Brought our aircon (evaporative) over 10 years ago, and it's still going strong - just needed new filters again...
22 December 2020
The staff are amazing, very friendly, knowledgeable and professional - this also includes after purchase assistance and follow ups. I love the Swagman Wood Heater and chose it based on advice... read more of which one would do what I needed - it does exactly what I was told it would. I highly commend them to anyone who is thinking about getting heating and cooling products as this is the place to buy them from!!!
10 August 2020
Had a split system installed very quick well priced and didn’t leave any mess would highly recommend
3 August 2020
Best service. Best prices. Best follow up. Thats why they have been around SO LONG. Dedicated owners with fabulous staff to match. 100%. Hot stuff.
10 July 2020
Had a swagman wood heater installed two weeks ago and we live it. Rowen was so professional and the installers did a great job. All the family are enjoying being... read more toasty warm this winter. Very happy to buy a product manufactured here in WA.
11 June 2020
Purchased a Gas room heater in 2013 and has been a great reliable unit. Finally needed a service in May 2020. Good to have a reliable company still in... read more business some 7 years later with parts easily available. A Great reliable unit and now First Class Servicing; Great technician Steve.. Thank You, Vincent
22 May 2020
Highly recommended , Rowan service is brilliant and the price , installation was nothing less than perfect
22 May 2020
Highly recommend this company. Service provided was excellent and the guys who installed the wood heater were polite, friendly and professional. Nothing was too much trouble.
22 May 2020
Highly recommend this Company for every aspect of their service. From the quote to the installation of our evaporative system nothing was too much trouble. Thank you all for a... read more great job.
22 May 2020
Our control panel was blank and nothing working so we took a local facebook groups recommendation on of a local guy. What a mistake! He was arrogant, cocky... read more and in fact quite rude. He told us our controller was a heap of Chinese junk and that our best route was a new system. We decided we wanted a second opinion so went back the the people that used to handle the Jarrahdale unit with have. I am so glad we did. They replaced the controller and pads and its now going better than ever for a third of the price we might have paid. Both Steve and Derek are excellent. They were happy to take the time to discuss options whys and wherefores. They didn't tramp across our roof from the front like the other guy did and I'm sure they could have charged for more time than they did. Very happy.
22 May 2020
Had a split system installed very quick well priced and didn’t leave any mess would highly recommend
22 May 2020
I can't recommend Rowan and Derek highly enough. Excellent people to deal with. Don't go anywhere else!
22 May 2020
Had an innovator instal today.Great product I have previously owned, better still WA made.Easy transaction online - thanks Rowan. Peter Baines did the instal, cannot speak highly enough of him,... read more nice bloke very knowledgable energetic & meticulous
22 May 2020
Purchased a Gas room heater in 2013 and has been a great reliable unit. Finally needed a service in May 2020. Good to have a reliable company still in... read more business some 7 years later with parts easily available. A Great reliable unit and now First Class Servicing; Great technician Steve.. Thank You, Vincent
5 May 2020
Installed evaporative air con in December. Very easy to deal with and quick and efficient with installation. A few problems down the track but Jarrahdale obviously value their reputation and... read more now all rectified. Wouldn't use anyone else.
22 January 2020
I had my evaporative air conditioner replaced by Jarrahdale Heating & Cooling just over 4 years ago. I selected them because the product they proposed appeared superior compared to alternatives,... read more and I needed it to last. The quoting process was straightforward and efficient, with no pushy sales tactics. Fast-forward 4 years, the air conditioning has been doing its job. I had some minor issues that are common with evaporative air conditioners, and each time they were easy to reach, attended to it very promptly and resolved it completely. It is difficult to find companies who provide responsive service and care about their customers, especially after the sale, but with Jarrahdale Heating and Cooling you can feel comfortable that you are looked after well.
22 May 2019
Bought a wood fire from this company and had them install it for us - they were fantastic from the get go, went above and beyond to make sure we... read more had chosen the right product for our home and the finished result is amazing. Couldn't be happier with it! Highly recommended!
22 May 2019